The Retail Customer Experience Training, Workshopping and Coaching Platform
Live Luxury Training for Retail Excellence - Your Team Will Thank You, Your Customers Will Never Forget You
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Live Luxury Training for Retail Excellence - Your Team Will Thank You, Your Customers Will Never Forget You
Enjoy The Journey is a one-stop retail consultancy platform that helps professionals and new businesses in the fast-paced retail industry overcome challenges and elevate the retail journey. With 18 years of award winning experience in retail leadership, public speaking, and live performance, we offer customer experience training, retail sales training, management coaching, mystery shopping and retail consultancy services to new businesses.
Sam has 18 years of award winning experience in the luxury retail industry. He strongly believes that a luxury experience for customers and colleagues shouldn't just be reserved for luxury retailers. His management coaching and retail consultancy expertise can help take your business to the next level by applying powerful customer experience training concepts he has developed from his time working with luxury retailers and putting them in the hands of small businesses.
We offer three signature workshops designed to enhance skills and confidence: Creating An Unforgettable Customer Experience (Retail Sales Training), Rockstar Confidence and Rockstar Leadership. Each workshop is tailored to equip retail professionals with the tools they need to succeed, blending management coaching with forward thinking retail strategies to get the best out of yourself, your team and give the best to your customers. We host 1-1 workshops in Bromley, Orpington, London and beyond.
At Enjoy The Journey, we help retail businesses thrive by focusing on three key areas: customer experience training, leadership and team development through retail sales training. Our goal is to give you the confidence to turn your customers into loyal ambassadors, your teams into skilled experts, and your managers into inspiring leaders.
We offer retail consultancy services including:
• Team Training: Equipping your staff with the skills they need to deliver exceptional service.
• Customer Experience: Creating unforgettable experiences that keep customers coming back.
• Leadership Coaching: Empowering managers to become confident, effective leaders.
With our coaching, you can build a business where customers love to shop, teams love to work, and leaders are ready to inspire.
Ready to elevate your business?
Contact us today.
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Sam Bowden started Enjoy The Journey with two beliefs - Every customer deserves to receive an unforgettable experience each time they walk into a shop and every sales team should be empowered and encouraged to give that experience.
We blend 1-1 coaching with live talks and customer experience training workshops in order to ensure you and your team are set up to not only survive but thrive in this post Amazon era.
At Enjoy The Journey, our vision is to be the leading customer experience training and retail sales training platform in the industry. We aim to achieve this by constantly innovating and providing exceptional services that exceed our clients' expectations.
Open today | 09:00 – 17:00 |