Frequently Asked Questions

Customer experience training focuses on equipping your retail team with the skills and mindset needed to create exceptional, memorable interactions with customers. This includes improving communication, anticipating customer needs, handling objections, and fostering loyalty through personalized service.

At Enjoy the Journey, we deliver modern bespoke, in-person workshops tailored to your specific business challenges. With 18 years of luxury retail experience and award-winning facilitation, we ensure our sessions are practical, engaging, and results-driven. We don’t believe in one-size-fits-all solutions—our programs are crafted to address your team’s unique needs.

Our training is ideal for retail teams of all sizes, from boutique stores to large retail chains. Whether you’re looking to upskill seasoned staff or onboard new employees, we create customized workshops for sales teams, customer service staff, and management.

Our workshops typically run for 2-3 hours, making them impactful yet time-efficient. We focus on delivering actionable strategies that your team can implement immediately after the session.

Absolutely! We specialize in customized training. We work closely with you to identify improvement opportunities and create a program that addresses your team’s specific challenges, goals, and customer base.

External trainers bring a fresh perspective and expertise that in-house programs often lack. Teams are more engaged and receptive when trained by an external specialist. With our extensive retail experience, we act as a specialist resource, much like how a GP refers to a specialist for specific expertise.

Our workshops cover a range of topics, including:

• Customer journey mapping

• Creating memorable customer experiences

• Overcoming objections

• Upselling and increasing basket size

• Handling difficult customers

• Building rapport and long-term relationships with customers

We can customise the content based on your team’s needs.

Yes, we can provide ongoing support to help your team implement what they’ve learned. This can include follow-up sessions, resources, and strategies to ensure long-term success.

We deliver in-person workshops at your retail location or a suitable venue of your choice. We focus on creating a collaborative and immersive environment to maximize learning.

Since our workshops are tailored to each client’s specific needs, pricing varies. Contact us for a consultation, and we’ll provide a detailed quote based on the scope of your requirements.

Booking is simple! Just reach out via our contact page or email us directly. We’ll arrange a consultation to understand your needs and schedule a session that works for you.

Yes, we can! We’re experienced in delivering training across multiple locations and tailoring sessions for different teams while maintaining a consistent message and quality.